to start - answer a simple question
How much time do you have for work?
Educate | Justify | Solve
Your work splits into three areas - Educating others, Justifying your actions, and Solving customer problems.
EDUCATE
Educating yourself and others on how you solve customer problems.
Aligning, bringing up to speed, looping, and filling others in on what you do. (QBR’s, Updates, Stand-ups, etc.)
JUSTIFY
Justifying resources (People, Time, Money & Assets) needed to solve customer problems.
Negotiating, Planning, Budgeting, Reporting…
SOLVE
An effort that directly leads to solving customer problems
Researching, Analyzing, Engaging, Architecting, Designing, Prototyping, Building, Supporting
Although the time to EDUCATE and JUSTIFY is needed, you make the most impact in the SOLVE Area.
How Much Time
should I dedicate to solving customer problems then?
It depends on who you are. Individuals 75%, Managers 50%, Executives 25%
How do I figure out where MY time goES?
It is straightforward - check your Office 365 calendar
and build a new habit - Tag Your Work (TYW)
Just follow these tips
Choose a “Board” view of your Office 365 calendar and tasks
Create three categories in calendar
EDUCATE, JUSTIFY and SOLVE
Tag your calendar events
Mark them EDUCATE, JUSTIFY or SOLVE
List your Tasks next to the Calendar.
As you work, drag and drop your Tasks onto your calendar. Tag it into one of your three categories
Building a habit takes time
so
and come back in 90 days with your Tagged calendar; we’ll help you understand your work habits.
With the answers, you can better manage your time investment and performance. As a result, management can delegate more power without losing control, reducing governance effort significantly.